Frequently Asked Questions

Q: When you come to spray my house how long will it take?

It depends on the type of pest and many other factors. A routine initial service for ants, for example, will often take less than an hour. Your technician will recommend things you can do to reduce pest pressure around your home. Rodent problems may require several service visits and cultural control measures as well.


 

Q: What is “IPM”? 

Integrated Pest Management (IPM) is an approach to pest control that focuses on pest prevention by eliminating the root causes of pest problems. When infestations are present and require immediate intervention, the safest, most effective methods available for the situation are chosen.


 

Q. When I call your office with a pest problem, how fast can you respond with treatment?

We try our best to meet your needs efficiently and effectively. With that being said, our summer months are busy, and we give top priority to all of our regular maintenance customers. Even in our peak months, we can usually have help on the way within a day or two, and even sooner for emergencies. Remember, good service providers are often busy, but are worth the wait!


 

Q: Can I be at home during treatment or do I need to leave?

Your technician will advise you if it is necessary to leave the home or avoid specific areas until any treated surfaces have had time to dry. Advise your technician of any sensitive persons, pets, or organic gardens requiring extra care. Fishponds are especially sensitive and care will be taken to avoid any exposure.


 

Q: What if I touch an area that has been sprayed?

You should avoid any treated areas until dry. That is the minimum precaution for virtually all pesticides. If you accidentally touch a moist deposit or are otherwise exposed to a diluted pesticide, wash the exposed skin with soap and water. Remember that most of the common materials that we apply have been highly diluted and should not cause any ill effects. Consult the specific pesticide label for any further recommendations. Our service invoice and your technician will have further instructions for the specific products applied.


 

Q: Should I shampoo my carpet before or after getting the inside of my house treated for pests?

If you are planning to shampoo the carpet, doing so before treatment will maximize your treatment benefits. Sometimes fleas are so bad that the carpet cleaner will not enter the room until we have sprayed! In that case, a re-application should be scheduled following the carpet cleaning.


 

Q: Help! I have bed bugs. Can you get rid of them?

Yes, Elite Pest Defense can help with offering a very credible referral that specializes in Bedbugs only. EPD can help with preventative treatments, this is a great service for customers that travel, have friends or relatives that come stay with them for extended time, or just want to take preventative measures to ensure these pest don’t take over your home. Please call for more information.


Q: Can you help get rid of rats or other rodents?

Absolutely. Most of our technicians have years of rodent control experience. Rodent proofing services are also available. Please fight the temptation to toss “De-con” bait around, as this will often lead to dead animal odors and flies, and oftentimes there is no easy solution to locate or remove the animal. Trapping and exclusion are the best first steps in most rodent problems.


Q: Can my service be done if it’s raining, snowing, or windy?

Interior Treatments can be done in these conditions, however exterior treatment will need to be rescheduled. Using any type of liquid pesticides in these conditions can potentially pose a threat to the environment.


Q: How do I pay for my treatment?

  • Residential customers can pay technician at time of service by cash, money order, cashier’s check or credit/debit card.
  • Commercial properties will be invoiced and payment is required within 30 days. We accept company check, money order, cashier’s check or credit/debit card.

Q: How much do you charge for Commercial properties?

We take great pride in our commercial clients. In order to give a proper quote we will need to come out a inspect the property to come up with the right pest program for you. Please call to schedule a Free Commercial inspection.


Q: What areas do you service?

We service all of the Denver Metro area, including Aurora, Lakewood, Broomfield, Louisville, Commerce City, Arvada and surrounding areas. We also offer services outside the Denver Metro Area. If you live outside the metro area trip fee charges will apply and will vary depending on the city or town.

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